Delivery & Refunds
Dispatch Times
We aim to dispatch all orders within 2 working days. If your order is urgent, please do contact us and we'll do our best to prioritise it.
Packaging
We take our environmental responsibilities seriously. Wherever possible we re-use boxes either from our own parts orders, or from local businesses. This helps save thousands of new boxes being used each year.
Collection
Customers are very welcome to collect orders by prior arrangement from our workshop - there is a collection option available at the checkout.
Delivery Options
United Kingdom
Postage is calculated at the checkout using the exact weight of each item, in order to find the most cost effective courier. We think that postage based on weight is a fairer way than adding a cost to each item and then offering 'free' postage. It ensures that customers pay only the minimum to cover postage costs.
Please note that as Royal Mail First and Second Class postage are not tracked services, we will not be able to provide information on their location or ETA. If you require a tracked service, please select either Royal Mail Special Delivery or DHL.
| Order | Total Order Price | Delivery |
| Up to 2kg |
Royal Mail Second Class Royal Mail First Class Royal Mail Special Delivery next day |
£2.99 £3.99 £10.99 |
| 0kg - 31kg | DHL | £6.99 |
| Over 31kg | DHL | £14.99 |
Malta, Guernsey, Isla of Man, UAE
Postage is calculated at the checkout using the exact weight of each item, in order to find the most cost effective courier. Customers are responsible for any customs, import and admin charges applied to parcels sent to Ireland.
Ireland
Unfortunately post-Brexit the cost of sending orders to Ireland has increased significantly. To ensure that the total cost is entirely up front at the time of ordering, the total cost of the courier, local VAT and the carriers charge for processing the import are provided at the checkout. UK VAT is not charged on orders for Ireland; Irish VAT is applied through the postage process. For this reason, postage to Ireland is calculated on total price, as opposed to weight. The prices used are based on those provided by Parcel2Go; we do not profit from postage and absorb the time taken to fill in the customs paperwork.
Europe
Postage is calculated at the checkout using the exact weight of each item, in order to find the most cost effective courier. Post-Brexit we are finding that parcels are taking longer to arrive due to the customs process. The buyer is responsible for any VAT, customs or import charges. Please see the Royal Mail and EU guides for further information
Rest of the World
We would be delighted to post your items to anywhere in the world. As prices vary considerably between counties, an automated option is not available at the checkout. Please email us before placing your order, so that we can find the best priced courier service. Customers are responsible for any customs, import and admin charges applied to parcels sent to Ireland.
Refunds
Unwanted Items
If you change your mind, we are happy to accept the return of fully working items (excluding generators) within 31 days, unused and undamaged. The buyer is responsible for the cost of the return postage and a full refund minus the cost of the original postage will be issued on receipt. Customer items (defined as any item not listed on the website) are excluded. For orders of more than 5 items, a 10% restocking charge will be applied.
Faulty Items
Should a fault occur, please email us and we will do everything we can to resolve the issue remotely. If this does not possible, we will pay the return postage (up to 1 year from the date of purchase) of the original item and either arrange for an immediate replacement or for it to be repaired and returned. Alternately, a full refund can be issued on receipt, subject to a fault being confirmed. For new orders, the initial postage will be refunded if a fault is confirmed.